Last Sept 19-22, my girlfriend got admitted at the Medical City in Ortigas due to dengue. I got really nervous when I’ve heard she was diagnosed with that illness since dengue has no vaccine or direct cure for it. Basically, prevention and early detection plus hydration is the key. Good thing I was able to ask my cousin’s friend if I were to accompany my girlfriend back to the hospital since we’ve observed that her fever was on and off. The doctor then asked her to be admitted since she wasn’t able to eat well and was feeling a bit nauseated. It was great that she was able to recover (platelet count drops to a really low level then once it goes up then that’s the sign that you are getting better from the illness) in just a span of three days – she’s got a good immune system and a great fighting spirit.
Read more on dengue from the WHO’s website: Dengue Facts
Below are some good stuff that we’ve experienced from the Medical City (well I guess this is what you get for a quite expensive hospital. haha):
- The medical staff (doctors, nurses, medical technicians, etc) were really kind and accommodating.
- The hospital’s lobby didn’t have much of that “hospital feel”. You’ll feel like you’re in a mall because of how the lobby was setup.
- The hospital’s staff (guards, admin staff, etc.) were also great in terms of customer service.
- Admission and discharge process (includes paying for the bill) was a breeze. I didn’t have to wait in a long line.
What I’d like to see in the future:
- Fast food chains (e.g. Jollibee, McDonalds, Chowking, KFC). They’ve got good restaurants around though (North Park, Teriyaki Boy, Via Mare, Pancake House, etc.).
- Free WiFi access
- Lower hospital charges. haha. The 4-day stay including the laboratory fees cost about Php 34k+ (Thanks to her HMO – Intellicare, she only paid for the blood screening and the dipper)
- The TV in the rooms should be placed at a better angle or on top of a table instead. Well I guess the IRIS TV in the more expensive rooms are positioned better.
- Changes in some facts in the Welcome brochure. The food court opens at 8am not at 6am.
- The nurses should get better at inserting the IV or dextrose. It took around 3-4 tries before they inserted the IV correctly.
- Hospital food presentation should be improved.
The overall experience was good even though the room that was covered by the HMO was only semi-private (two patients in a room). Well even if we had a good experience, I wouldn’t want to get hospitalized (I’m not a fan of needles).
The fastest method to reach the Medical City is by taking a cab. If you are to take the public transportation, the important thing is that you reach Robinson’s Galleria. From there you can take either a jeep (en route to Cainta, etc) or a bus (en route to Cainta too) then get off at the MC Depot in front of Meralco (near the second pedestrian lane), cross the street then take a short walk towards the Medical City building.
This is how we celebrated our 66th monthsary – at a hospital. It wasn’t that fun since she was sick, but it was ok since we were together. =)